Booking Terms and Conditions

Florida First Holidays is a trading name used by Florida First UK Ltd. We are a private limited company registered in England, number 04046747. The registered office is at 49b Post Street, Godmanchester, Cambridgeshire, PE29 2AQ.

Separate terms & conditions, outlined below cover each element of your holiday booking. Every attempt has been made to use clear and concise language in this document, if any of the terminology is not fully understood, please contact Florida First for clarification.

Villa Bookings

Bookings are only valid after:

The booking form has been completed and signed and received by Florida First;
The appropriate deposit has been paid; and
The booking has been confirmed in writing by Florida First to the Lead Client.

The person, who signs the booking form, certifies that he or she is authorised to agree the booking terms & conditions on behalf of all persons included on the booking form, as well as those substituted or added at a later date. The signatory must be a member of the party occupying the property and must be aged 21 years or over. Bookings cannot be accepted from parties of young people less than 21 years of age.
A deposit of £200 must accompany all bookings, and is non-refundable. The balance must be paid eight weeks prior to the commencement of the holiday along with a security deposit of £100. The security deposit will be returned to the client 21 days after the completion of the holiday, as long as the Homeowner’s Management Company reports no damage or loss to the property.
If the client wishes to cancel the booking they should advise Florida First immediately by telephone followed by confirmatory letter. Florida First shall be entitled to retain all payments already made (except the security deposit) and to recover, if not already paid, the balance of the hiring charge as follows:

30 - 60 days notice - 50% of the rental charge
Less than 30 days notice - 100% of the rental charge

In the unlikely event that circumstances beyond Florida First’s control necessitate the cancellation of the rental arrangement, the company reserves the right to cancel any bookings at any time and will only be liable to refund monies already paid by the client. Furthermore, the company cannot guarantee that all the facilities described in the Florida First brochure will be available. The photographs and descriptions are examples of properties available for rental.
The client agrees:
- To pay the full cost of any breakages, losses or damage to the property (the Homeowner’s Management Company will be sole arbitrators on cause of damage or loss);
- To take good care of the property and leave it in a clean and tidy condition at the end of the holiday;
- To report any damage or loss immediately if discovered to the Florida First co-ordinator in Florida;
- To permit the homeowner or their agents reasonable access to the property to carry out any maintenance if necessary; and
- Not to sublet or share the property except with persons nominated on the booking form.
No liability is accepted by the company or homeowner for:

Loss of main services or failure of appliances;
The consequences of the actions or omissions of persons who may control supply of mains service;
Any actions taken in the vicinity of the property by any authority over which there is no control by the company; and
Furthermore, it is possible that some construction work may take place in the area of new homes, so the client should establish the status of the development prior to booking.

The property is available after 4.00 p.m. on the day of arrival and must be vacated by 11.00 a.m. on the day of departure.
Florida First does not accept any liability for injury, damage or loss caused by any reason or for any claim made as a result of this booking and/or the subsequent holiday. The client is responsible for taking out an adequate insurance policy (ies) to cover all risks. This waiver is also applicable to people visiting the property as guests of the client (s).
Florida First does not accept any liability for injury, damage or loss caused, or for any such claim by a third party as a consequence of actions by the client (s) and other people occupying the property during the period of the let.
Where rental homes have a heated private swimming pool, this may be by way of solar heating so no additional fee will be required. Where a heat pump is fitted an additional fee of £100 per week will be levied if the client requires this facility. Pool heat commences at the time it is switched on, i.e. your first day. It will take at least 24 hours to heat the pool. If clients wish to swim immediately upon there arrival, then it is recommended they pay extra for it to be switched on one day before they arrive. In the case of an electric heat exchange unit the water will only heat approximately 5 to 10 degrees above the air temperature during the winter months. If the air temperature falls below 50 to 55 degrees then the heater may not heat the water sufficiently. Florida First does not accept any liability should this occur as this is an act of nature. Clients may use the swimming pool at their own risk, and should always observe the safety rules listed in the Information and Safety Book held in the home.

Travel Insurance

Florida First strongly recommends that clients take out full Travel Insurance at the time of making their booking, to cover cancellation fees and any other losses that may occur.

Complaints Procedure

Should the client be unhappy with any element of their holiday arrangements, they should notify Florida First immediately so that the company has an opportunity to investigate or rectify the problem. Should the problem be related to the accommodation in Florida, details should be passed immediately to the Home Care Co-ordinator. If the client continues to be dissatisfied and they wish to complain formally, this should be done in writing and sent to the company’s registered office within seven days of the return date of their holiday. As long as the above conditions have been observed, the matter will be investigated and a reply will be sent to the client within six weeks of receipt of the complaint. If compensation is deemed to be appropriate by the company this will be limited only to the cost of the particular element of the holiday where the problem has arisen. Any compensation awarded may be limited to part cost after taking into consideration time of occurrence / report, degree of disruption and the company’s ability to resolve or avoid the problem. Should either party wish to pursue matters through the legal process, it is agreed that jurisdiction will be within the County Court in Cambridgeshire, England.